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About These Terms

These Terms of Service ("Terms") govern your use of the website, mobile application, and money transfer services (the "Services") provided by Remitted. Our registered address is 43, 57b Street, Nadd Al Hamar, Dubai, United Arab Emirates. By creating an account or using our Services, you agree to these Terms. If you do not agree, please do not use the Services.

Definitions

  • Customer / You: the person using our Services to send money.
  • Recipient: the person or account receiving the money.
  • Transfer: a money transfer instruction you submit through our Services.
  • Transfer Reference: the unique number we give each Transfer.
  • Corridor: a supported sending country and receiving country pair.

Eligibility

To use the Services, you must:

  1. Be at least [18] years old, or the age of legal majority where you live.
  2. Have the legal capacity to enter into a binding agreement.
  3. Use the Services only in [countries where you operate] and only for lawful purposes.
  4. Provide accurate, complete, and current information.

We may refuse or restrict service where required by law or where we reasonably believe these requirements are not met.

Your Account

  • You must create an account and complete identity verification before sending money.
  • You are responsible for keeping your login details and verification codes confidential.
  • You must tell us immediately if you suspect unauthorised access to your account.
  • You are responsible for activity carried out through your account, except where the law says otherwise.
  • You may hold only one account unless we agree otherwise.

Identity Verification and Compliance

We are required to verify the identity of our customers and may ask for documents or information at any time, including passport, proof of address, source of funds, purpose of transfer. We may delay, hold, or decline a Transfer while we complete these checks. We may also share information with regulators, law enforcement, and other authorities where the law requires or permits it.

How Transfers Work

  1. You enter the Transfer amount, choose the Recipient, and select the delivery method.
  2. We show you the fee, the exchange rate, and the amount the Recipient will receive.
  3. You review and confirm the details, and pay using an accepted payment method.
  4. We process your Transfer and send it to the Recipient through Bank Transfer / Mobile Wallet / UPI.

A Transfer is only accepted once we have received your payment and completed any required checks. We will provide a Transfer Reference and a confirmation by email / in-app.

Fees and Exchange Rates

  • Our fees are shown before you confirm a Transfer.
  • The exchange rate shown at checkout applies to your Transfer.
  • Rates may change between Transfers.
  • Recipient banks, wallet providers, or agents may apply their own charges that we do not control.
  • You are responsible for any taxes that apply to your Transfer.

Payment Methods

You can pay by Bank Transfer or Card. You confirm that you are authorised to use the payment method you choose. Third-party payment providers may apply their own terms and charges.

Delivery Times

Estimated delivery times are shown for each delivery method. These are estimates, not guarantees. Delivery may be affected by compliance checks, bank or provider processing times, public holidays, system outages, or events outside our control.

Sending Limits

Minimum and maximum amounts apply per Transfer. We may change limits or require extra verification for higher amounts.

Recipient Details and Customer Responsibility

You are responsible for entering correct Recipient information, including names and account, wallet, or contact details. We process Transfers based on the details you provide. If incorrect details cause a delay or a misdirected Transfer, we will help where we reasonably can, but we may not be able to recover the funds.

Cancellations and Refunds

Explain clearly:

  • Whether and until when you may cancel a Transfer.
  • How refunds are issued, to which payment method, and how long they take.
  • Any fees that are or are not refunded.
  • What happens if a Transfer cannot be completed.

Nothing in this section limits any refund or cancellation rights you have under applicable law.

Prohibited Uses

You must not use the Services to:

  1. Break any law or regulation, including laws on money laundering, terrorist financing, fraud, and sanctions.
  2. Send money for illegal goods or services, scams, or deceptive schemes.
  3. Send money on behalf of another person without our knowledge and approval.
  4. Provide false or misleading information.
  5. Interfere with, attack, or attempt to gain unauthorised access to our systems.
  6. Use the Services in a way that could harm Remitted, other customers, or third parties.

We may suspend or close your account and report suspicious activity to the relevant authorities.

Holding, Delaying, or Declining Transfers

We may delay, hold, reverse where lawful, or decline a Transfer if:

  • We suspect fraud, illegal activity, or a breach of these Terms.
  • We are required to do so by law, a regulator, or a court.
  • We cannot complete verification checks.
  • The Corridor, Recipient, or payment method is unavailable or restricted.

Where permitted by law, we will tell you the reason. In some cases the law may prevent us from doing so.

Protecting Yourself from Fraud

Only send money to people you know and trust. We will never ask for your password or full verification codes. Contact us immediately if you suspect fraud. You can reach us at support@remitted.org.

Privacy and Data Protection

We collect and use personal information as described in our https://remitted.cloudmoly.com/policy/privacy-policy. By using the Services, you agree to that use. We take reasonable steps to protect your information.

Our Responsibility to You

We will provide the Services with reasonable care and skill. Subject to applicable law:

  • We are not liable for losses caused by incorrect information you provided, your breach of these Terms, or events beyond our reasonable control, such as system failures, strikes, natural disasters, or actions of banks or authorities.
  • We are not liable for indirect or consequential losses, such as loss of profit or opportunity.
  • Our total liability for any claim is limited to [the amount of the Transfer concerned / insert limit], except where the law does not allow such a limit.

Nothing in these Terms excludes liability that cannot be excluded by law, such as liability for fraud or for death or personal injury caused by negligence.