At Remitted, we want you to feel confident when you send money. This policy explains when you can cancel a transfer and how refunds work.

Cancelling a Transfer

You may request to cancel a transfer before the money has been paid out to the recipient within 5 minutes. To cancel, open a ticket with your Transfer Number.

Once the recipient has received the money, the transfer generally cannot be cancelled.

When You Are Eligible for a Refund

You may receive a refund if:

• You cancel a transfer within the allowed time.
• We are unable to complete your transfer.
• We decline or reverse your transfer for any reason other than a breach of our Terms or a legal requirement.
• We made an error in processing your transfer.

When a Refund May Not Be Possible

• The money has already been paid out to the recipient.
• You entered incorrect recipient details and the funds have been delivered to that account. In this case, we will help where we reasonably can, but we cannot guarantee recovery.
• The transfer was held, stopped, or reversed because of a legal or regulatory requirement, where the law does not allow a refund.

What You Will Receive

• Refund amount: The full transfer amount.
• Exchange rate: Refunds are made in the currency you paid in.
• Refund method: To your original payment method.

How Long It Takes

Refunds are usually processed within 3 business days after approval. Your bank or payment provider may need additional time to show the funds in your account.

How to Request a Refund

Contact our support team with your Transfer Reference and the reason for your request:

• Email: support@remitted.org
• Ticket: Open a ticket with your Transfer Number.

We will review your request and respond within 24 hours.

Your Legal Rights

This policy does not limit any rights you have under the laws that apply to you.